Help Center & Support

Find answers, tutorials, and support resources for 360HealthWise. Browse our FAQs, video tutorials, and topic guides.

Support Categories

• Getting Started: New to 360HealthWise? Learn the basics. Topics: How to download and install the app, Creating your account, Setting up your profile, Your first workout log, Understanding the dashboard.
• Workout Tracking: Everything about logging workouts. Topics: How to log a workout, Searching exercises from the database, Creating custom workouts, Tracking sets, reps, and weight, Viewing workout history.
• Nutrition & Meals: Tracking meals and nutrition. Topics: How to log meals, Searching food database, Creating custom recipes, Understanding macros, Managing grocery lists, Water intake tracking.
• Habits & Goals: Building habits and setting goals. Topics: Creating new habits, Setting up reminders, Tracking daily progress, Building streaks, Setting SMART goals, Tracking goal progress.
• Account & Settings: Managing your account. Topics: Changing account settings, Updating profile information, Privacy settings, Notification preferences, Subscription management, Deleting your account.
• Troubleshooting: Fixing common issues. Topics: App won't load or crashes, Login problems, Data sync issues, Notification issues, Export data problems, Contact support.

Frequently Asked Questions

Is 360HealthWise free to use?

Yes! 360HealthWise is free to download and includes powerful core features. We also offer an optional Premium subscription ($9.99/month) with advanced features like unlimited habits, advanced analytics, and custom workout templates.

What platforms is 360HealthWise available on?

360HealthWise is available on both iOS (iPhone/iPad) and Android devices. Download from the App Store or Google Play Store.

How do I reset my password?

On the login screen, tap "Forgot Password?" and follow the instructions. You'll receive a password reset email at your registered email address.

Can I sync data across multiple devices?

Yes! Your data automatically syncs across all devices when you're logged into your account with internet connection.

Is my health data private and secure?

Absolutely. We use bank-level encryption to protect your data. Your information is never shared with third parties, and you have complete control over your privacy settings.

Can I export my workout and nutrition data?

Yes! Premium users can export their data in CSV and PDF formats from the Settings menu.

How do I cancel my Premium subscription?

You can cancel anytime through your App Store (iOS) or Google Play (Android) account settings. You'll retain access until your billing period ends.

Does 360HealthWise integrate with other fitness apps?

Yes! We integrate with Apple Health, Google Fit, and other popular fitness platforms for seamless data sharing.

I found a bug. How do I report it?

We appreciate bug reports! Email us at contact@mkookie.com with: Description of the bug, Steps to reproduce it, Your device model and OS version, and Screenshots (if applicable).

How can I request a new feature?

We love feature suggestions! Submit your ideas via email at contact@mkookie.com or through the in-app feedback form.

Still Need Help?

Email us at contact@mkookie.com. Response time: within 24-48 hours.